Help
If you subscribe to Disney XD through one of our participating TV providers, you will have full access to the following:
-FULL EPISODES: Missed an episode? Have no fear—full episodes are HERE—wherever, whenever.*
-LIVE TV: Away from home? Never miss a moment and watch shows LIVE.*
-BE THE FIRST: Catch the newest episodes, exclusive movie premieres and more before they’re seen on TV!
-TAKE A BREAK: Short on time? No worries. Check out funny clips, awesome music videos and more.
*Certain restrictions apply. Viewing of some content requires current verified Disney XD subscription. Live video and the newest full episodes are only available with a participating TV provider. To view participating TV providers available in your area and sign in, select the key symbol.
And if you subscribe to Disney XD through one of our participating TV providers (and your subscription is in good standing), you have access to additional features.
We support the following devices:
Most computers -- desktop or laptop:
See minimum system requirements.
Apple mobile devices:
iPad, iPad mini, iPhone, iPod Touch (iOS 7.0 or above)
Android mobile devices:
You can visit the Google Play Store to determine if your device is compatible.
Fire Tablets:
You can visit the Amazon Appstore to determine if your device is compatible.
Windows Phone 8.1 devices
Apple TV (2nd Gen and above)
Roku (2nd & 3rd Gen), Roku Streaming Stick
Amazon Fire TV
Google Chromecast
Xbox 360 console
We do not support the following:
At this time, we do not support any other mobile devices (including other Android devices), Smart TVs, set-top boxes. If your device has the required version of Adobe Flash listed in our system requirements, you may find that our site works in your Internet browser, but we do not support such devices and cannot guarantee that Disney XD will work on your device.
If you don't subscribe to a participating provider, you may still be able to watch a select list of full episodes or clips. You can also contact your provider and ask them to support streaming the Disney XD on your device.
If you have additional questions, please contact us via our online feedback form.
Disney Channel: www.WATCHDisneyChannel.com
Disney XD: www.WATCHDisneyXD.com
Disney Junior: www.WATCHDisneyJunior.com
1. Check to see if you can play audio using another application.
2. Check that your speakers are turned on and aren't muted.
3. Close your browser or app and open it again.
4. Close other computer applications that may be open at the same time.
If those don't immediately resolve your audio issue, then:
1. Confirm that your computer or device meets our minimum system requirements.
2. Restart your computer or mobile device.
If the problem persists, please contact us via our online feedback form.
1. Confirm that your computer or device meets our minimum system requirements.
2. Check your Internet download speed (Internet download speeds should be 1.5 Mbps or better). Your Wi-Fi or mobile signal indicator does not correlate to your download speed. There are a number of web sites where you can conduct a free "Internet speed test."
3. Check to see if you can view videos from other sites
4. Refresh your browser or close your browser and re-open it.
5. Close other computer applications that may be open at the same time.
6. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time.
7. Restart your computer as a last resort.
If the problem persists, please contact us via our online feedback form.
Please try one or all of the following:
1. Confirm that your computer or device meets our minimum system requirements.
2. Check your Internet download speed. Internet download speeds should be 1.5 Mbps or better. Your Wi-Fi or mobile signal indicator does not correlate to your download speed. There are a number of web sites where you can conduct a free "Internet speed test." Do an Internet search.
3. Refresh your browser or close your browser and open it again.
4. Drag the rewind scrubber back in time several minutes in the program timeline.
5. Close other computer applications that may be open at the same time.
6. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time.
7. Restart your computer as a last resort.
If the problem persists, please contact us via our online feedback form.
Select the "Favorites" section to see your viewing history and resume your video, if it has not expired.
For “Live” TV streaming, most shows have closed captioning available.
For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket. Alternatively, you can contact Khai Tran, Disney-ABC Digital Media, at DigitalClosedCaptioning@abcplayersupport.com. Please include "Closed Captioning" in the subject of your email.
You may also contact us by phone at 800-205-1911 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.
When in full screen mode you can exit by clicking the icon again. The player control bar will disappear after a few seconds once the mouse has been inactive. To get the player control bar to re-appear just move the mouse. Another way to get out of Full Screen mode is to click the ESC key on your computer.
We support the following mobile devices:
Apple mobile devices:
iPad, iPad mini, iPhone, iPod Touch (iOS 7.0 or above)
Android mobile devices:
You can visit the Google Play Store to determine if your device is compatible.
Fire Tablets:
You can visit the Amazon Appstore to determine if your device is compatible.
Windows Phone 8.1 devices
Google Chromecast
We support the following OTT devices:
Apple TV (2nd Gen and above)
Roku (2nd & 3rd Gen), Roku Streaming Stick
Amazon Fire TV
Xbox 360 console
We do not support the following:
At this time, we do not support any other mobile devices (including other Android devices), Internet connected TVs, or set-top boxes. If your device has the required version of Adobe Flash listed in our system requirements, you may find that our site works in your Internet browser, but we do not support such devices and cannot guarantee that the Disney XD app will work on your device.
1. Touch and hold any application icon on the Home Screen until the icons start to wiggle.
2. Tap the "x" in the corner of the application you want to delete.
3. Tap Delete to remove the application and all of its data from your device.
4. Press the Home button.
5. Go to the App Store.
6. Search for "Disney XD" and then download it again.
However, if you're physically located on a U.S. military base that happens to be outside the U.S. and you are using a military-operated Internet connection (not a commercial Internet provider), then you will be able to access our service.
If you meet the above requirements but cannot access our service, please contact us via our online feedback form.
Please note that you must have access to a fast Internet connection speed (at least 1.5 mbps or better), otherwise your video playback may be hindered. See system requirements below.
1. A high speed Internet connection with sufficient download speeds of 1.5 Mbps or better.
2. Adobe Flash Player is required for video playback. We recommend you use the latest version of Flash available.
Windows
1. Microsoft® Windows 7, Microsoft® Widnows 8, Microsoft® Windows 10 or Google Chrome OS
2. Microsoft® Internet Explorer 11 and above, Microsoft® Edge 1.0 and above, Mozilla Firefox 41.0 and above and Google Chrome 45.0 and above
Mac OS
1. Mac OS X version 10.9 and above
2. Safari 8.0 and above, Mozilla Firefox 41.0 and above and Google Chrome 45.0 and above
1. Navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
a. Uncheck the box "Never Ask Again"
b. Use the slider to increase your storage settings to "100KB"
c. Check the box "Allow third-party Flash content to store data on your computer."
2. Navigate to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
a. Select "entitlement.auth.adobe.com" and uncheck the box "Never Ask Again"
b. Use the slider to increase your storage settings to "100KB"
3. Reload the Disney XD web page that you were on.
If the issue persists, you may need to adjust the local Flash Player settings on your computer. How to adjust the Flash Player settings on your computer may be different depending on your computer and operating system.
To Enable Javascript – Instructions depending on your browser:
Google Chrome
1. Click the spanner "wrench" icon on the browser toolbar.
2. Select Options.
3. Click the Under the Hood tab.
4. Click Content Settings in the 'Privacy section.'
5. Select Allow all sites to run JavaScript in the 'JavaScript' section.
Mozilla Firefox
1. Select Tools from the top menu.
2. Choose Options.
3. Choose Content from the top navigation.
4. Select the checkbox next to Enable JavaScript and click OK.
Internet Explorer
1. Select Tools from the top menu.
2. Choose Internet Options.
3. Click on the Security tab.
4. Click on Custom Level.
5. Scroll down until you see the section labeled 'Scripting.'
6. Under 'Active Scripting,' select Enable and click OK.
Apple Safari
1. Open the Safari menu on your browser's toolbar.
2. Choose Preferences.
3. Choose Security.
4. Select the checkbox next to Enable JavaScript.
Enable Cookies - Instructions depending on your browser:
Internet Explorer
1. Click Start > Control Panel. (With Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
2. Double-click the Internet Options icon.
3. Select the Privacy tab.
4. Click Advanced.
5. Select "Override automatic cookie handling" under the "Cookies" section in the Advanced Privacy Settings window.
6. Select the "Accept" or "Prompt" option under "First-party Cookies."
7. Select the "Accept" or "Prompt" option under "Third-party Cookies." (If you select the "Prompt" option, you'll be asked for approval every time a website attempts to send you a cookie.)
8. In the Internet Options window, click OK to exit.
Mozilla Firefox for Windows
1. Click Tools > Options.
2. Click Privacy in the top panel.
3. Set "Firefox will:" to Use custom settings for history.
4. Check the box next to "Accept cookies from sites" to enable cookies.
5. Click OK.
Mozilla Firefox for Mac
1. Go to the Firefox drop-down menu.
2. Select Preferences.
3. Click Privacy.
4. Set "Firefox will:" to Use custom settings for history.
5. Check the box next to "Accept cookies from sites" to enable cookies.
6. Click OK.
Google Chrome for Windows
1. Click the Tools menu.
2. Select Options.
3. Click the Under the Hood tab.
4. Click Content settings in the "Privacy" section.
5. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
Google Chrome for Mac
1. Select Chrome > Preferences on the menu bar.
2. Click the Under the Hood tab.
3. Click Content settings in the "Privacy" section.
4. Select Allow local data to be set to allow both first-party and third-party cookies. If you only want to accept first-party cookies, check the box next to "Block all third-party cookies without exception."
Apple Safari
1. Go to the Safari drop-down menu.
2. Select Preferences.
3. Click Security in the top panel.
4. Under "Accept Cookies" select Only from sites you navigate to.