Frequently Asked Questions
These FAQ's are intended to provide additional details, and address some of the most common questions, regarding the Disney XD app; including but not limited to, certain conditions pertaining to the free service and the accessibility and availability of the Disney XD app. Please read below for further information. If you still have questions you can call our customer service center at (800) 233-3977.
Where can I watch my favorite Disney XD shows?
You can watch your favorite Disney XD shows or the Disney XD live at watchdisneyxd.com on your computer or by downloading the Disney XD app on your device. Certain restrictions apply.
What is the Disney XD app?
Can't get enough of your favorite Disney XD shows and stars? Download the free Disney XD app on your phone, tablet, or streaming device!
If you subscribe to Disney XD through one of our participating TV providers, you will have full access to the following:
-FULL EPISODES: Missed an episode? Have no fear—full episodes are HERE—wherever, whenever.*
-GAMES, GAMES & MORE GAMES: Ready for a challenge? Check out the fun games and activities to play**
-LIVE TV: Away from home? Never miss a moment and watch shows LIVE.*
-BE THE FIRST: Hang with your crew and catch the newest episodes, exclusive movie premieres and more before they're seen on TV!
-TAKE A BREAK: Short on time? No worries. Check out funny clips, awesome music videos and more.
*Certain restrictions apply. Viewing of content requires current verified Disney XD subscription. Live video and the newest full episodes are only available with a participating TV provider. To view participating TV providers available in your area and sign in, select the key symbol.
** The Disney XD app games are optimized for iOS 7+ and Android 6.0+. Games are not available on the web or over-the-top devices.
What does the key symbol mean?
Some content in the Disney XD app has a key symbol indicating that you will need to sign in with a participating TV provider to view that content. If you subscribe to Disney XD through one of our participating TV providers, you will be able to "unlock" this content.
Which participating TV providers are available?
To check if your TV provider is participating in our service, select the key symbol anywhere in the app for a list of providers in your area.
What if my TV provider is not listed?
Not to worry, we are continually adding new cable, satellite, and other TV providers. Keep checking back to see if your provider is added.
If you don't subscribe to a participating provider, you may still be able to watch a select list of full episodes or clips. You can also contact your provider and ask them to support streaming the Disney XD app on your device.
If you have additional questions, please contact us via our online feedback form within the Disney XD app.
Is there an extra cost to access the features of the Disney XD app?
You will not be charged an extra cost to enjoy the Disney XD app. This is an extra benefit available to you because you are a subscriber to one of participating TV providers
View our Help section for our full FAQ.